Improve Performance of Existing Processes

Engagements

Client: Large IT Research firm
Challenge: Their high-end services were not selling as well as expected and the sales that did occur were absorbing too many non-sales resources

Solution: We provided a complete End to End Transformation Program that defined seven improvement programs that helped the business unit exceed it’s annual sales goal while maintaining it’s budgetary obligations.

BPA mapped the sales processes currently in use, gathered numerous issue clusters across the process and facilitated various brainstorming sessions to identify best practices and process improvement ideas. We were able to simulate the impact of the top 7 suggested improvements in terms of cycle time, yield (win/loss ratios) and throughput (Revenue). A three month implementation plan for these initiatives was proposed and accepted. By implementing these changes the client was able to increase their sales 25% and reduce their cycle time by 9%.

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