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Since 1998 Business Process Associates has provided process advisory services to businesses from all types of industries. Firms like AT&T, Gartner, Zodiac, ADP and Cushman and Wakefield have partnered with us to optimize their business processes.

We are specialists in analyzing process performance and devising transformational plans to improve organizational effectiveness. Experienced BPA consultants bring a passion for process analysis, deep process engineering skills and an intense desire to help clients succeed.

We look forward to working with you,

Jerry Friedhoff
(Founder and President)

Mission Statement:

We exist to help organizations achieve optimal performance from their business processes.

Guiding Values:

	Integrity in all that we do
	Respect for individuals
	Honest communications
	Leadership by example
	Loyalty to clients, employees and partners

"Developing a deeper understanding of how our processes impacted our clients was invaluable. BPA helped us analyze our client touchs and establish metrics to monitor effectiveness. As a result, we were able to significantly improve our client satisfaction ratings."

Glen Burnham
Sr. Director
Gartner, Inc

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